FAQ

Adobe Acrobat is giving me trouble. What do I do?

Some Acrobat (pdf) versions of the course have large file sizes. Users on dial-up connections may assume that the file is not downloading when in fact it is still in process. Assuming that you do not have a firewall or pop up ad filter that is preventing the download, you…


How do I return to a course?

To return to a course, once you are registered, click on the “Returning Students” button located on the home page.  You will then need to sign-in to your account, once you have successfully signed-in you will see a list of your current courses, click on the name of the course you wish…


How do I bookmark my place in a course?

If you want to bookmark your location in a course, simply use your browser’s bookmark function to save the exact location of your study. When you return to the course on the next visit, select that bookmark and you will be directed to the login page. Once you login, you…


How do I change my address or other information?

Within your course in the Settings menu click on “My profile settings” then click on “Edit profile” to make changes to your account. You may change your mailing address/email address, view your forum posts, directly from this area. You may change your password by clicking on the “Change password” located…


How do I obtain a required plug-in?

All plug-ins required for the CC.COM site may be accessed through the plug-in web page.


What is a Moodle Learning Management System (LMS)?

ChristianCourses.com uses a Learning Management System (LMS-the software that controls the website) called Moodle. Moodle is a popular Open-Source (royalty free) LMS used around the world for eLearning websites and by many well-known Colleges and Universities.


When I try to log in, Why does it take me back over and over again to the login page?

Make sure your browser and firewall will allow session cookies. Your computer is probably set to block session cookies. Session cookies (very small text files that are saved on your computer, and disappear when you log out) are used to keep you logged in. If you don’t allow session cookies…


Why can't I access a course?

f you have successfully logged in, but nothing happens when you click on certain course activities or the “course discussion” you likely have a firewall or pop up ad filter that is causing the problem. See Pop-up ad filters and firewalls below.

Pop-up ad filters and firewalls

Pop-up ad filter software: The videos,…


Why can't I view the video?

Our system uses the Flash Player to deliver audio and video files. If you are not getting the audio/video, it may be caused by several problems: pop up filters or firewalls (see Pop-up ad filters and firewalls), too slow an Internet connection, or improper installation of the Flash Player plug-in.

Pop-up ad filters and…


Why does it say I do not have permission to print my Course Completion Certificate?

In keeping with requirements from various continuing education agencies and educational institutions, Christiancourses.com validates all certificate requests by checking certain aspects of a student’s activity within a course. A student who has successfully completed all course requirements must first be approved by the course facilitator before they are allowed to…


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